Your personal information matters to us. This page explains exactly what data bestbet collects from Pakistani players, how it is used, who it may be shared with, and the rights you hold over your own information.
Your data is never sold to third-party advertisers or data brokers.
All data in transit is protected by 256-bit SSL encryption.
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bestbet is committed to protecting the privacy of every Pakistani player who uses our platform. This Privacy Policy explains, in plain English, exactly how bestbet handles your personal data — what we collect, why we collect it, how long we keep it, and the controls you have over it.
This policy applies to all users of bestbet.plus, including registered members and visitors who have not yet created an account. It covers data collected through the website, the bestbet mobile applications for Android and iOS, and any direct communications with our support team via chat, email, or phone.
By registering an account or continuing to use bestbet.plus, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about anything written here, contact us at support@bestbet.plus before you proceed — we are happy to explain any point in simpler terms.
This policy is written to be genuinely readable — not buried in legal jargon. If something is still unclear after reading it, reach out to bestbet support and a real person will walk you through it.
bestbet collects only the data that is genuinely necessary to provide you with a safe, fair, and functional online gaming experience. We do not collect data for the sake of it. The categories of personal data bestbet holds on Pakistani players are described below.
Identity & Contact Information
Financial & Transaction Data
Gameplay & Betting Data
Technical & Usage Data
Note on sensitive data: bestbet does not collect any biometric data, health data, or information about religious beliefs. CNIC numbers are collected solely for age and identity verification in compliance with our KYC obligations, and are stored in encrypted form.
Every piece of data bestbet collects is used for a specific, legitimate purpose. The table below sets out our primary data uses and the legal basis on which we rely for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Name, mobile number, date of birth | Contract performance |
| Identity & age verification (KYC) | CNIC, name, date of birth | Legal obligation |
| Processing deposits & withdrawals | Payment method details, transaction history | Contract performance |
| Fraud prevention & security | IP address, device data, session logs, payment data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, betting history, deposit patterns | Legal obligation & legitimate interest |
| Customer support | All account data relevant to your query | Contract performance |
| Personalised promotions | Game preferences, activity history | Consent (you can opt out at any time) |
| Platform analytics & improvement | Usage data, device/browser data (anonymised where possible) | Legitimate interest |
bestbet does not use your personal data for automated decision-making that produces significant legal effects on you, except in cases of fraud detection where an account may be temporarily suspended pending a manual review. You will always be able to appeal any such suspension by contacting support.
bestbet does not sell your personal data. Full stop. We share data only with the limited categories of recipients below, and only to the extent necessary for the purpose stated.
Payment Processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, your payment details are shared with the relevant processor solely to complete the transaction. These processors operate under their own privacy and security frameworks and are bound by their agreements with bestbet not to use your data for any other purpose.
Identity Verification Services: For KYC purposes, identity documents may be shared with a third-party verification provider. This provider processes documents to confirm identity and age only — they do not retain your data beyond the verification process.
Game Content Providers: Where games on bestbet are powered by third-party software studios, your gameplay session data (bet amounts, round outcomes, RNG seeds) may be processed by those studios' servers. No personal identity data is shared with game studios — they receive only anonymised session identifiers.
Regulatory and Legal Authorities: bestbet will share data with relevant authorities where legally required to do so — for example, in response to a lawful request relating to fraud, money laundering investigations, or court order. We will only disclose the minimum data necessary to comply with such requests.
Internal Group Companies: bestbet may share data within its corporate group for operational purposes including customer support, technical infrastructure, and platform management. All group entities are bound by data handling standards equivalent to those in this Privacy Policy.
bestbet never shares your data with third-party marketing companies, advertising networks, or data brokers. You will not find your bestbet registration details appearing in unrelated marketing databases.
bestbet uses cookies and similar technologies on bestbet.plus and in the mobile apps. These technologies help us keep you logged in, remember your preferences, understand how the platform is used, and detect unusual activity that might indicate fraud or account compromise.
The cookies bestbet uses fall into four categories:
You can control non-essential cookies from your browser settings or by adjusting the toggles above. Disabling strictly necessary cookies is not possible as they are required for the platform to function correctly. Disabling analytics or functional cookies may reduce the quality of your bestbet experience.
bestbet does not use cross-site tracking cookies that follow you to other websites. Our cookies operate only within bestbet.plus and the bestbet mobile applications.
bestbet retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:
When retention periods expire, bestbet securely deletes or anonymises the relevant data. If you request account closure before a retention period expires, we will cease all active use of your data and mark it as archived — it will be accessible only for the purpose of meeting our legal obligations during the remaining retention period.
bestbet invests seriously in the technical and organisational measures that keep Pakistani players' data safe. The following safeguards are in place:
Despite these measures, no system is completely immune to risk. If you believe your bestbet account has been accessed without your authorisation, contact support immediately. We can freeze your account within minutes of a verified report.
As a bestbet player, you have meaningful rights over the personal data we hold about you. Here is what you can request and how to exercise each right:
Request a full copy of all personal data bestbet holds about you. We will provide this in a structured, readable format within 30 days of a verified request.
If any data bestbet holds about you is incorrect — a misspelled name, wrong contact number — you can request a correction at any time via live chat or email.
Request deletion of your personal data. This is subject to our legal retention obligations — we cannot erase KYC or financial records before their required retention period expires, but all other data can be deleted on request.
Ask bestbet to stop actively processing your data while a dispute about its accuracy or lawfulness is resolved, without requiring immediate deletion.
Receive a copy of the data you provided to bestbet in a machine-readable format (JSON or CSV) that you can transfer to another service if you choose.
Object to bestbet processing your data for direct marketing at any time. We will action opt-out requests within 48 hours. You can also object to processing based on legitimate interest.
To exercise any of these rights, email support@bestbet.plus with the subject line "Data Rights Request" and specify clearly which right you are exercising. bestbet will acknowledge your request within 48 hours and complete it within 30 days. Identity verification will be required before we action any request that involves sharing or deleting data.
bestbet may send you promotional communications about bonuses, new games, and PSL betting offers if you have opted in to marketing at registration or have subsequently provided consent. We use SMS and email as our primary marketing channels for Pakistani players.
You can opt out of all bestbet marketing communications at any time using any of the following methods:
Opting out of marketing does not affect transactional communications. bestbet will continue to send you messages that are essential to your account — deposit confirmations, withdrawal notifications, important policy changes, and security alerts — regardless of your marketing opt-out status. These messages are not optional because they are directly related to the operation of your account.
bestbet is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age is verified at registration using date of birth, and identity documents are checked before withdrawals are processed.
If bestbet becomes aware — through our own checks or through a report — that personal data belonging to a person under 18 has been collected, we will immediately close the relevant account, delete the associated data, and refund any net deposits made, less any amounts wagered, to the payment source.
If you believe a minor has created or is using a bestbet account, please report this to support@bestbet.plus immediately so we can investigate and act promptly.
bestbet reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will:
Your continued use of bestbet.plus after any policy update constitutes your acceptance of the revised terms. If you disagree with any changes made, you have the right to close your bestbet account and request deletion of your data, subject to the legal retention requirements described in Section 6.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a complaint about how bestbet has handled your personal information, please reach out using the contact details below.
bestbet aims to respond to all privacy-related enquiries within 48 hours. Complex data access or deletion requests may take up to 30 days to complete, but we will always acknowledge your request promptly and keep you informed of progress.
Responsible GamingProtecting your privacy and protecting your wellbeing are equally important to bestbet. Deposit limits, session timers, and self-exclusion are available directly from your account settings. For more information, visit Responsible Gaming. bestbet is strictly 18+ only.
Privacy protection is not just a policy document for bestbet — it shows up in concrete technical and operational choices every day.
Every connection between your device and bestbet.plus is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks. Your login details, financial data, and gameplay activity travel securely across the network.
bestbet will never sell, rent, or trade your personal data to advertisers, data brokers, or any commercial third party. Your bestbet registration information will never appear in an unrelated marketing database or spam list.
bestbet supports 2FA on all player accounts. When enabled, accessing your account requires both your password and a one-time code sent to your registered Pakistani mobile number — making unauthorised access significantly harder.
bestbet collects only the data that is actually needed to run your account, process your PKR transactions, and keep the platform secure. We do not ask for information we do not need, and we do not hold data longer than necessary.
Internal access to player data at bestbet is restricted to staff with a specific documented need. All access events are logged. Access logs are reviewed regularly and any unusual internal access triggers an immediate investigation.
bestbet's marketing opt-out actually works — immediately and completely. One click in your email, one STOP reply to an SMS, or one message to support removes you from all bestbet promotional communications with no delays, no dark patterns.